Privacy Policy

Effective date: July 16, 2025

Jobal Software Ltd ("we", "us", or "our") operates the https://www.pesamail.com website and the PesaMail mobile application (the "Service").

This Privacy Policy describes how we collect, use, and protect your information, and outlines your rights and choices regarding your data.

1. Prominent Disclosure Sensitive Permissions

PesaMail requests access to SMS and Call Logs for essential features:

• Why: To detect incoming M-Pesa messages and related call activity to track transactions, send customer notifications, and improve app functionality.
• What we collect: SMS sender, timestamp, and content relevant to transactions; call number, type, date, time, and duration; crash reports; and anonymized usage logs.
• Usage: This data is processed on your device and may be sent to our servers to help us monitor, maintain, and improve the app.
• Consent: We request permission with a clear in-app explanation before access. You may choose whether to share logs, crash reports, or transaction-related SMS data with us.
• Withdrawal: You may revoke consent at any time by uninstalling the app, changing your device permissions, or disabling the option to share crash and usage data in the app settings.

2. What Data We Collect

• Personal Data: Name, email, phone number (if provided by you)
• Device & Usage Info: Browser, OS, crash logs, IP address, app version, referrer URL
• SMS & Call Logs: Related only to M-Pesa and transaction detection; optionally sent to our servers if consented
• Cookies: Session, preference, and security cookies to enhance your experience

3. How We Use Your Data

• To provide and maintain the core features of the app
• To notify customers of payments via SMS
• To monitor usage, app performance, and improve functionality
• To collect crash reports and anonymized logs to fix bugs and enhance stability
• To respond to support requests
• To notify users of updates or service changes

4. Data Retention

We may retain user data for a period of 7 years from the last recorded activity. If the app is not opened or used for 7 years, your data will be permanently deleted from all systems and backups.

5. How to Withdraw Consent

You may withdraw consent at any time by:

• Uninstalling the PesaMail app
• Revoking SMS, Call Log, or usage data permissions via your device settings
• Contacting us to request data deletion before the 7-year retention period

6. Data Sharing & Disclosure

• We do not sell or trade your data.
• Data is only shared with third-party service providers if required to deliver core functionality, under confidentiality agreements.
• Crash logs, anonymized usage data, and optionally SMS/call data may be sent to our servers to help improve app performance and functionality.
• We may disclose data to comply with legal obligations or to protect our rights.

7. Children's Privacy

PesaMail is not intended for children under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, the data will be deleted immediately.

8. Security

We use industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

9. International Data Transfers

Your data may be processed or stored on servers located outside your country. We ensure appropriate safeguards are in place to meet legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All updates will be posted on our website www.pesamail.com. The version available on the website at any given time is the most current and effective version.

By continuing to use the Service after a policy update, you agree to be bound by the updated terms. If you do not agree with any changes, you have the option to delete or uninstall the PesaMail app.

We encourage you to review this page periodically to stay informed of any changes.

11. Contact Us

If you have any questions or requests related to your personal data or privacy, please contact us:

• Email: info@lulu-com.com
• Web: www.pesamail.com/contact
• Phone: +254 705 209 200