Privacy Policy

Effective date: July 16, 2025

Jobal Software Ltd ("we", "us", or "our") operates the https://www.pesamail.com website and the PesaMail mobile application (the "Service").

This Privacy Policy describes how we collect, use, and protect your information, and outlines your rights and choices regarding your data.

1. Prominent Disclosure Sensitive Permissions

PesaMail requests access to SMS and Call Logs for essential features:

• Why: To detect incoming M-Pesa messages and related call activity to track transactions and send customer notifications.
• What we collect: SMS sender, timestamp, and content relevant to transactions; call number, type, date, time, and duration.
• Usage: This data is processed only on your device and not shared externally.
• Consent: We request permission with a clear in-app explanation before access.
• Withdrawal: You may revoke consent at any time by uninstalling the app or changing your device permissions.

2. What Data We Collect

• Personal Data: Name, email, phone number (if provided by you)
• Device & Usage Info: Browser, OS, crash logs, IP address, app version, referrer URL
• SMS & Call Logs: Related only to M-Pesa and transaction detection
• Cookies: Session, preference, and security cookies to enhance your experience

3. How We Use Your Data

• To provide and maintain the core features of the app
• To notify customers of payments via SMS
• To monitor usage and improve performance
• To respond to support requests
• To notify users of updates or service changes

4. Data Retention

We retain user data for a period of 7 years from the last recorded activity. If the app is not opened or used for 7 years, your data will be permanently deleted from all systems and backups.

5. How to Withdraw Consent

You may withdraw consent at any time by:

• Uninstalling the PesaMail app
• Revoking SMS or Call Log permissions via your device settings
• Contacting us to request data deletion before the 7-year retention period

6. Data Sharing & Disclosure

• We do not sell or trade your data.
• Data is only shared with third-party service providers if required to deliver core functionality, under confidentiality agreements.
• We may disclose data to comply with legal obligations or to protect our rights.

7. Children's Privacy

PesaMail is not intended for children under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, the data will be deleted immediately.

8. Security

We use industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

9. International Data Transfers

Your data may be processed or stored on servers located outside your country. We ensure appropriate safeguards are in place to meet legal requirements.

10. Changes to This Privacy Policy

We may update this policy periodically. You will be notified via in-app notice or email. The updated policy becomes effective upon posting.

11. Contact Us

If you have any questions or requests related to your personal data or privacy, please contact us:

• Email: info@lulu-com.com
• Web: www.pesamail.com/contact
• Phone: +254 705 209 200